FAQ

 

1.   Why choose Hands@Windows Servicing?    

We are specialized in providing window & door repairs.  We are focus and do not undertake handyman work.  

 

2.   My house window has a problem, can you come immediately?

All our visits are by appointment unless there is an emergency, same day surcharge apply & subject to availability.  

 

3.   Who will be coming to my house?

Based on the type of repairs, we arrange staff who have good experience on similar job and accompanied by a site supervisor.  Our staff  are all BCA & HDB trained and certified.

 

4.   After the window checking, does it warrant that my windows are safe?

No, window checking is only a procedure to reflect your windows conditions.  Unless the recommended faulty parts are repaired or replaced then the window is safe but still subject to wear & tear and routine maintenance.

 

5.   My window fell suddenly, if I call your emergency line, how can you help me?

Depending on the situation, we may dispatch onsite support to assist you.

 

6.   What happen if there is a damaged caused during repair works?

If the damage is caused by us such as broke a glass pane, we will provide a free replacement.  If the damaged is 3rd party property, we would have our company public liability insurance in place therefore home owners can have a peace of mind when engaging us.

 

7.   How do we make payment?

We accept cash or PayNow to 9367 9649.   

 

8.   Do I get an official receipt?

Yes, we issue receipt for any amounts.